AutoRABIT’s continued focus on driving value to the customer through Lean principles supports users in achieving true Salesforce CI/CD.
Why It Matters: Companies often work to maximize the value they derive from their resources to cut costs. Instead, AutoRABIT focuses on how we can best help our customers achieve their goals.
- Lean principles originated in manufacturing industries but directly apply to DevOps as well.
- AutoRABIT’s initiative to prioritize the customer experience has drastically increased support capabilities, including the recent launch of LearningHub.
- Salesforce CI/CD enables users to streamline deployments, reduce errors, and heighten release velocity.
Here are five ways AutoRABIT’s Lean approach helps DevOps teams optimize their Salesforce CI/CD strategy:
1. Resource Efficiency vs Flow Efficiency
The way you define value has a lot to do with the choices you make in your Salesforce DevOps approach. Resource efficiency is a traditional way of looking at your materials, costs, and value. This involves structuring your processes to get the most usage out of your resources, therefore maximizing your returns from them. However, this leads to negative consequences.
Bottlenecks and slower release cycles result from putting utilization of resources ahead of everything else.
AutoRABIT has focused on heightening flow efficiency. This puts the focus on moving the item through production as quickly as possible. It’s a shift of focus that results in a better experience for the end user, which then enables our customers to perfect their Salesforce CI/CD approach.
2. Defining Customer Needs
It’s important to understand exactly what you are doing to reduce wasted time. Taking the time to define exactly what your customers want will provide a clearer path toward delivering value. Achieving a better understanding of the problems your customers are trying to fix will help you aid them in addressing their issues.
AutoRABIT has prioritized the customer experience, and this includes speaking directly with users to find out where their pain points are and how we can address them.
You can’t deliver value to your customers if you don’t know what they want. From there, you can make that your focus.
3. Focusing on Customer Needs
How do you decide what you want to work on next? Is there a fancy functionality that you think is really cool? Or are your customers looking for something to fill a specific need? If you aren’t taking your direction from your customers, there’s a good chance you’re wasting your time.
Each product decision needs to be made with an eye toward giving the customers what they want instead of telling them what they want.
AutoRABIT’s updates to its entire DevSecOps toolset were made with this consideration in mind. But more than that, we want to help our customers take this idea and run with it.
4. Continuously Improving
A main component of Lean is to tirelessly work to reduce waste and optimize internal processes. We do this at AutoRABIT by continually reviewing our approach through internal and external interviews. This feedback is crucial to prioritizing tasks and finding new ways to move forward.
Continuous improvement helps create the most efficient processes possible. Not only does this reduce unnecessary costs within the organization, but it also helps deliver value to customer more quickly.
The productivity and quality of work produced by our clients is the best indicator of our success. We take this idea seriously and continue to work to provide the tools needed to achieve true Salesforce CI/CD.
5. Passing the Value to Customers
As we said earlier, Lean methodology is all about focusing on moving the work item through the pipeline as efficiently as possible without sacrificing quality of care. The continuous refinement of our tools and processes are done with an eye toward providing the best experience to our customers.
You don’t have to look farther than our recent updates to see that AutoRABIT’s dedication to improving the customer experience remains absolute.
We measure our success by what our clients are able to do with our products. Our achievements are directly tied to yours and we will continue to work to refine the improvements we’ve already made and expand this value into the future.
Next Step…
AutoRABIT’s dedication to creating the best possible experience for our clients doesn’t stop there. One exciting aspect of recent updates to our support documentation is the integration of an AI assistant.
Check out our blog, Enhanced AI-Driven Support Documentation, to learn all about this exciting feature.